Shipping Policy

At Cricket Gear Supply, we’re committed to getting premium cricket equipment and performance Adidas wear to players worldwide quickly and efficiently. Our straightforward shipping and returns policies ensure you can focus on your game with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship globally except to certain restricted areas in Asia. International customers may be responsible for customs duties or taxes upon delivery (varies by country).

Our Return Promise

We stand behind our cricket equipment and Adidas performance wear. If your gear doesn’t meet expectations, our simple return process gets you back in the game quickly.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition Requirements:
  • Original condition with tags attached
  • Unused and unwashed (clothing items)
  • Original packaging with all accessories

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Bat Care Accessories (once opened)
• Bowling Machine Accessories (used items)
• Personalized or custom-ordered equipment

Simple 3-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address: 4423 Lilac Avenue, Savannah, US 31404

Step 3: Ship Your Return

Package your item securely with the original packaging and include:

• Return authorization number (clearly visible)
• Copy of your order confirmation

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item once the return is processed. Shipping times follow our standard delivery schedule.

Damaged or Defective Items

If your cricket equipment arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange a prepaid return label if needed

International Returns

For customers outside the US (excluding restricted areas in Asia):

• Follow the same return process
• Clearly mark the package as “Returned Goods” to avoid customs charges
• Original shipping costs are non-refundable

For any questions about our shipping or returns policy, contact our team at [email protected]. We’re committed to ensuring you have the right gear to perform at your best, just like our premium Adidas cricket wear performs on the pitch.