Welcome to Cricket Gear Supply’s FAQ section! As passionate cricket players ourselves, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our cricket-savvy customer service team is always ready to help at [email protected].

About Our Products

What cricket brands do you carry?
We specialize in premium cricket gear, with a strong focus on Adidas cricket equipment including base layers, hoodies, jackets, tracksuits, and training pants (many currently at 50% off!). We also carry Aero Cricket Clothing, Blundell School equipment, and accessories from leading brands.
Do you offer complete cricket equipment sets?
Yes! Browse our categories for complete cricket solutions:
  • All Our Cricket Bats
  • All Our Cricket Clothing
  • All Our Cricket Shoes
  • All Our Junior Cricket Equipment
  • Batting Gloves & Pads
  • Bat Care Accessories
How do I know which size to order?
Each product page includes detailed sizing charts. For Adidas gear, we recommend checking their official sizing guides as their fit may differ from other brands. When in doubt, our customer service team can provide sizing recommendations based on your measurements.
Do you sell authentic Adidas products?
Absolutely! All our Adidas cricket gear is 100% authentic, sourced directly from authorized distributors. We’re currently offering 50% off select Adidas base layers, hoodies, jackets, tracksuits, and training pants.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout, order tracking, and access to exclusive deals.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once shipped, we can’t modify orders but you may return items under our 15-day return policy.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is it safe to enter my credit card information on your site?
Yes! We use industry-standard SSL encryption to protect all transactions. For added security, we recommend PayPal which allows you to pay without sharing your financial details with us directly.
Why was my payment declined?
Common reasons include:
  • Incorrect card details
  • Insufficient funds
  • Your bank’s fraud prevention measures
  • Billing address doesn’t match your card
Contact your bank or try an alternative payment method. For persistent issues, email [email protected].

Shipping & Delivery

Where do you ship?
We ship globally to most cricket-playing nations! Some Asian destinations and remote locations may have restrictions. Check at checkout or contact us if unsure about delivery to your area.
What are my shipping options?
Standard Shipping: $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Best for: Players needing gear quickly for upcoming matches
Free Shipping (Orders Over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Best for: Budget-conscious players stocking up on seasonal gear
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Can I track my order?
Yes! All shipments include real-time tracking. You’ll receive tracking information via email once your order ships. You can also check your order status by logging into your account.
My package shows delivered but I haven’t received it. What should I do?
First, check with household members or neighbors. If still missing, contact the carrier (DHL, FedEx, or EMS) using your tracking number. If unresolved, email us at [email protected] and we’ll assist.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Some exclusions may apply (e.g., personalized items).
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Do you offer exchanges?
Yes! For size exchanges or different products, contact us within 15 days of delivery. You may need to place a new order if stock is limited, and we’ll process a refund for the original item once returned.
What if my item arrives damaged or defective?
We take great care in packaging your cricket gear, but if something arrives damaged, email photos to [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund and cover return shipping.

Additional Support

How can I care for my cricket equipment?
Visit our online Equipment Care Guides section for tutorials on maintaining bats, pads, gloves, and clothing to maximize performance and longevity.
I need help choosing the right cricket bat. Can you help?
Absolutely! Our team of cricket specialists can recommend bats based on your playing style, skill level, and preferences. Email [email protected] or call us during business hours.
Do you offer team or bulk discounts?
Yes! We provide special pricing for teams, schools, and bulk orders. Contact us at [email protected] with your requirements.
Still have questions?
Our cricket-loving customer service team is here to help!
Email: [email protected]
Store Address: 4423 Lilac Avenue, Savannah, US 31404